Returns and Warranty South Africa | GRÜVN SA

Last updated: 2 May 2025

At GRÜVN South Africa (Pty) Ltd, we take pride in offering exceptional products backed by a fair and transparent returns and warranty South Africa policy. Please review the details below before making a purchase to ensure clarity and confidence in your order.

Shipping & Fulfilment Notice

All stock is shipped from GRÜVN Canada. Please allow 7–14 business days for order processing, international packing, and shipping to South Africa. You will receive a confirmation email with tracking details once your order has shipped.

Pickleball Paddle Warranty

We offer a limited warranty on our paddles to give you peace of mind.

Warranty Period:

• RAW, graphite, and composite paddles – 3-month limited warranty

• MUVN and LAZR series paddles – 6-month limited warranty

This warranty covers manufacturing defects from the original date of purchase and applies only to the original purchaser.

Warranty Exclusions:

• Normal wear and tear (grip, edge guard, paddle face, or core)

• Damage due to misuse, accidents, or hitting objects

• Exposure to extreme temperatures (below 5°C or direct sun)

• Surface scratches, fading, or paddle rattling that doesn’t affect performance

• Modifications or non-original purchasers (non-transferable)

• Replacements (non-warrantied)

🧾 Proof of purchase is required. All assessments will be made by the GRÜVN team.

Paddle Board Warranty

Our inflatable paddle boards are protected by a 3-year limited warranty for manufacturing defects and faulty workmanship. This warranty applies to purchases made through GRÜVN South Africa or approved retailers.

Exclusions include:

• Accidental damage or normal wear and tear

• Heat/sun damage or poor storage

• Modifications or commercial use

GRÜVN is not responsible for consequential loss or damages.

Returns & Exchanges Policy

We strive for complete customer satisfaction with every order. Our returns and warranty South Africa policy allows for returns or exchanges within 30 days, if:

✅ The item arrived damaged or defective
✅ You received the incorrect item

Eligibility Requirements:

• Items must be unused and in original packaging

• Valid proof of purchase must be provided

• A Return Merchandise Authorization (RMA) number is required

• Photos of the item must be submitted to hello@gruvn.co.za

⚠️ Returns without an RMA number will not be accepted.

Incorrect Orders or Exchange Requests

If you ordered the wrong paddle:

• It must be unused and returned in original packaging

• Notify GRÜVN within 48 hours of receiving the order

• If the exchanged item costs more or less, the price difference must be settled before dispatch

Refunds Process

Once your return is received and inspected, we’ll confirm the outcome via email.

• If approved, your refund will be processed to your original payment method within 5–10 business days

• For late or missing refunds, first check with your bank or card provider. If unresolved, email us at hello@gruvn.co.za

Important Notes for Returns

• Submit clear photos of the defect and packaging (files under 2MB)

• Return shipping will be reimbursed only if GRÜVN is at fault

• If no defect is found, return shipping will not be refunded

Non-Refundable Items

• Apparel with incorrect size or colour (refer to size guides before ordering)

• Used, damaged, or modified items

• Missing packaging or accessories

• Returns initiated after 30 days

• Orders without valid proof of purchase

Incorrect or Damaged Deliveries

We inspect all orders before dispatch. If you receive an incorrect or damaged item, contact us immediately. We will prioritise a resolution and ensure the correct item is delivered to you as soon as possible.

Product Descriptions & Listing Accuracy

We strive for accuracy, but occasionally an error may appear on a product listing. GRÜVN reserves the right to correct any errors without notice. If there’s a material change to a product within 7 days of delivery, you may request a cancellation and full refund.

Need Help with Returns and Warranty in South Africa?

For any questions or claims regarding our returns and warranty South Africa process, please contact:

GRÜVN South Africa (Pty) Ltd
📧 Email: hello@gruvn.co.za
📍 Address: 79 Linden Road, Bramley, Johannesburg, 2090
📞 Phone: +27 83 761 6834